Shipping Policy

UK DELIVERY

At Silver Street London, we aim to provide our customers with an efficient and reliable shipping experience.

Please review our shipping policy below for detailed information on our delivery options and schedules.

Free Standard Delivery
  • Availability: Free Standard Delivery is available on all UK orders.
  • Delivery Time: Standard delivery times vary, but you can expect your order to arrive within 3-5 working days.

Express Delivery

  • Cost: Express Delivery is available at an additional cost as mentioned on the checkout.

  • Delivery Time: Express delivery times vary, but you can expect your order to arrive within 1-2 working days.

Dispatch and Delivery Times

  • Cut-off Time: Orders placed by 2:30 pm from Monday to Friday will be dispatched on the same day.

  • Friday (after 2:30 pm): Orders placed on Friday after 2:30 pm will be dispatched on Monday or Next working day and will be delivered depending on the service opted.

Important Notes

  • Weekend Orders: Orders placed on Saturday or Sunday will be dispatched on Monday or next working day and will be delivered depending on the service opted.

  • Bank Holidays: Orders placed on a Bank Holiday will be dispatched the next working day and delivered depending on the service opted.

Please note that after a bank holiday, delivery might be delayed due to a high volume of orders.

 

EUROPEAN DELIVERY

At Silver Street London, we offer delivery to the EU at a fixed rate of £40.00, through Royal Mail International Tracked & Signed service or DHL. To ensure a swift process, orders received before 2:30 PM (Mon-Fri, excluding public holidays) are typically dispatched on the same day. Weekend orders are processed on Monday.

While we make every effort to maintain efficiency, unforeseen delays may occur, often beyond our control, involving our delivery partners. We understand the significance of timely deliveries and are committed to minimizing potential disruptions. It's important to note that Silver Street London cannot accept responsibility for delays caused by our courier, or any subsequent couriers engaged by them.

Your satisfaction is our priority, and we appreciate your understanding of these shipping policies. If you have any questions or concerns, please don't hesitate to reach out to our Customer Services team.

INTERNATIONAL DELIVERY

At Silver Street London, we offer delivery to any country outside of the UK and UK at a fixed rate of £55.00, through Royal Mail International Tracked & Signed service or DHL. To ensure a swift process, orders received before 2:30 PM (Mon-Fri, excluding public holidays) are typically dispatched on the same day. Weekend orders are processed on Monday.

While we make every effort to maintain efficiency, unforeseen delays may occur, often beyond our control, involving our delivery partners. We understand the significance of timely deliveries and are committed to minimizing potential disruptions. It's important to note that Silver Street London cannot accept responsibility for delays caused by our courier, or any subsequent couriers engaged by them.

Your satisfaction is our priority, and we appreciate your understanding of these shipping policies. If you have any questions or concerns, please don't hesitate to reach out to our Customer Services team.

 

PLEASE NOTE:

Items bought over the weekend will usually be dispatched on Monday. However, it's important to note that, despite our best efforts, there might be unforeseen delays caused by our delivery partners. We understand the significance of timely deliveries and assure you that we are continually working to minimize any potential disruptions. Please note that Silver Street London will not take any responsibility for delays caused by our courier or any subsequent couriers used by them.

We partner with trusted shipping carriers to guarantee the punctual and secure delivery of your purchases. The specific carrier(s) chosen may vary based on factors like shipping destination, package weight, and availability. For domestic orders, our primary choice is ground shipping.

Upon the shipment of your order, an email containing your tracking number and the carrier's website information will be promptly dispatched for your convenience. This allows you to monitor the progress of your shipment with ease. If, for any reason, you do not find this email in your inbox, we recommend checking your junk mail folder, as it may have been inadvertently directed there. If you still cannot locate the confirmation email, kindly reach out to our Customer Services team at info@silverstreetlondon.co.uk for further assistance. We are here to ensure your experience with us is seamless and satisfactory.

Our commitment at Silver Street London is to furnish a dependable and effective shipping service that aligns with your satisfaction. We deeply value the trust you place in us and eagerly anticipate delivering your orders promptly.